Help & Support
This page covers the most common questions about AceTest, how to contact support, and the first troubleshooting steps users should try before escalating an issue.
Frequently Asked Questions
Suggested starter content for the support page.
What is AceTest?
AceTest is a mobile learning app that helps students upload study material, generate practice content, and review performance insights.
Which devices are supported?
AceTest is currently designed for Android and iOS. A web experience is planned but is not yet publicly available.
What kind of material can I upload?
Users may upload supported study materials such as typed notes, scanned pages, and other educational content that the app can process.
Why are my generated questions different from my original notes?
The app may restructure source material into question-and-answer form. Users should review generated content before relying on it for formal study.
Do I need an internet connection?
Most core AceTest features depend on network connectivity because uploads, AI processing, and account-based syncing require server communication.
How do I report a bug?
Use the contact section below and include your device type, OS version, app version, issue summary, and screenshots if available.
Contact
Replace these placeholders with your live support channels before production deployment.
Email support
info@acetest.ca
Recommended for account issues, billing questions, and bug reports.
Response expectations
Typical response target: 1 to 3 business days.
Urgent outages or critical access problems should be clearly labelled in the subject line.
What to include
Account email, device model, OS version, screenshots, and a short description of what happened.
Troubleshooting
Suggested first-line guidance for the support page.
1. App is not loading correctly
- Force close and reopen the app.
- Check Wi-Fi or mobile data connectivity.
- Update the app to the latest version from the app store.
2. Upload or scan is failing
- Confirm the file is supported and readable.
- Try a clearer photo or a smaller file size.
- Ensure the app has the required camera and file permissions.
3. Generated test content looks incomplete
- Check whether the uploaded source was cropped, blurry, or cut off.
- Retry with a cleaner scan or typed notes.
- Compare generated content with the source before using it.
4. Subscription or account access issue
- Confirm you are signed into the correct account.
- Refresh the app after restoring purchases or changing plans.
- Contact support if access still does not match your subscription state.